BPO: The Best Career Opportunity After Intermediate
BPO industry is proved to be a boon for the job seekers. This sector has expanded its wings and has given a wide range of job opening for the candidates. Many candidates are interested in BPO sector and choosing it as their full-time career option after passing 12th. These services are in full boom in almost every part of the world, and especially in India. Business Process Outsourcing (BPO) provides flexibility to the business.
It is a business practice in which one organization hires another company to perform the task as it is required for the successful operation of their own organization. These services are immensely beneficial for small, medium and large corporations looking for those who are able to manage their non-core business functions efficiently.
Want to land a job after 12th in India in the BPO sector?
There are three types of BPO services available for the job seekers and choose according to their preference:
- Voice process: As the name suggests, all you need to talk to customers and solve their issues. Shifts are inflexible in this process but the salary is high. You have to talk to customers throughout your shift. It can be of any kind either inbound or outbound. Under the inbound process, the employee has to receive all the incoming calls and answer the queries of the caller while under the outbound process, outgoing calls are made.
- Non-voice process: This process does not include receiving or making calls on phones. It can be done only through emails, faxes, live chats and some tools used for communication. Non-voice comprised of back-office work which further includes services like data entry, database, and building accounts. This process is apt for those who do not want to take calls or do not have communication skills. They perform backstage and handle the work efficiently.
- Semi voice process: This process is opting for those candidates who have the knowledge and skills required for both of the above processes. It requires communications skills and fluency in the English language for voice process while for non-voice, your writing skills are tested. The process comprises of both the characteristics of voice and non-voice.
Working in BPO sector does not necessarily requires high educational qualifications. Fresher after completing their 12th can apply for the post which can help them in building a meaningful career. Many big companies in India keep on hiring fresher and experienced employees. There are lots of factors which are responsible for the job seekers to work in this country. Available workforce is one such factor because of its diverse population and population density. Another factor responsible is the infrastructure necessary for setting up businesses. A lot of space is available in this city for building the companies. Telecommunication and Internet facilities have also become the factor for the candidates in seeking jobs here.
If you are looking for 12th pass jobs, then BPO jobs are best suited for you. So, start searching for the jobs by applying on a job the portals like Monster India which is one of the leading job portals in India.
About Author:- Chinmayee Jha is a passionate content writer who writes on career guidance, job search, and interview tips to help job seeker find better job opportunities. In her free time, she loves to read the books and travel.
